What Pillar to Post does
Pillar to Post is a real estate services franchise focused on home inspections that help buyers, sellers, and realtors make informed decisions. Most referrals come from real estate professionals, which makes relationship building a core part of the model.
Why the model stands out
Pillar to Post shifted from a single inspector model to a business builder model. Owners focus on team development and community relationships rather than performing every inspection.
- Dedicated launch support through Foundations for Success
- Training that prepares owners with no inspection background
- Guidance for marketing, hiring, and operations from day one
Technology that elevates the service
The brand owns its inspection software, producing fast, intuitive reports delivered through a personalized online portal. Interactive 360 degree imagery gives buyers and realtors a clearer view of every issue.
NPS performance and why it matters
Pillar to Post maintains some of the highest Net Promoter Score (NPS) ratings in service industries.
- 96 NPS from homeowners
- 97 NPS from realtors
- Third party administered surveys
- Every homeowner surveyed
- Realtors surveyed at a measured cadence
- The creator of NPS sits on the parent company board
For context, the service industry average is about 44, and anything above 70 is considered world class. These scores reflect consistent training, systems, and support that help owners deliver a uniform customer experience.
Territory size and scalability
Territories mirror local board of realtor regions, often covering large geographic areas. This structure supports multi inspector growth within a single territory.
- Hire and train inspectors without added training fees
- Expand capacity as demand grows
- Build scale without purchasing multiple territories
Industry resilience
Home inspections remain essential in most real estate transactions. Many sales are driven by life events such as job changes, marriage, downsizing, or family transitions. This creates steady demand and supports long term business viability.
Who thrives in this franchise
- Strong people skills
- Comfort with networking
- Interest in leading and developing a team
- Full engagement in the business
This model is not designed for absentee or lightly involved operators.
Final takeaway
For buyers exploring a real estate services franchise with strong support, advanced technology, and industry leading customer satisfaction, Pillar to Post offers a clear path to building a scalable inspection business.